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AXIS Q7406 - Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of the video encoders. One of your first actions when troubleshooting
a problem should be to check the current firmware version. The latest version may contain a correction that fixes your
particular problem. The current firmware version in your encoder can be seen on the page Setup > Basic Setup or under
About.
Upgrading the Firmware
When you upgrade your encoder with the latest firmware from the Axis Web site, your encoder receives the latest
functionality available. Always read the upgrade instructions and release notes available with each new release, before
updating the firmware.
Note:
P
reconfigured and customized settings are saved when the firmware is upgraded (providing the features are available
in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and
release notes available with each new release, before upgrading the firmware.
1. Save the firmware file to your
computer. The latest version of the
firmware is available free of charge
from the Axis website at
www.axis.com/techsup
2. Go to Setup > System Options >
Maintenance in the encoder’s web
pages.
3. In the Upgrade Server section,
browse to the desired firmware file
on your computer. Click Upgrade.
Notes:
• After starting the upgrade process, always wait at least 5-10 minutes before restarting the encoder, even if you
suspect the upgrade has failed.
• Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.
• The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis website at
www.axis.com for more information.
Emergency Recovery Procedure
If power or the network connection to the encoder is lost during the upgrade, the process fails and the unit becomes
unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial
number is found on the label attached to the bottom of the encoder.
1. UNIX/Linux - From the command line, type the following:
arp -s <IP address of encoder> <serial number> temp
ping -s 408 <IP address of encoder>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of encoder> <serial number>
ping -l 408 -t <IP address of encoder>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the encoder’s IP address. In the page that appears, use the Browse button to select the
upgrade file to use, for example, axisq7406.bin. Then click the Load button to restart the upgrade process.
4. After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the
Power and Status LEDs and flashing green or amber on the Network LED.
5. Reinstall the encoder, referring to the installation guide.
- USER’S MANUAL 1
- AXIS Q7406 - Notices 2
- Table of contents 3
- Product Description 4
- Using the video encoder 5
- Setting the root password 6
- Access from the internet 6
- The Live View page 7
- General controls 8
- AXIS Media Control toolbar 8
- Pan/Tilt/Zoom controls 8
- Video Streams 9
- Motion JPEG 10
- Video settings 11
- Stream Profiles 12
- Camera Settings 12
- Overlay Image 13
- Privacy mask 13
- Live View Config 14
- AXIS Q7406 - Live View Config 15
- Output Buttons 16
- Event Configuration 17
- Camera tampering 19
- Motion Detection 20
- Port Status 21
- Pan Tilt Zoom 22
- PTZ configuration 23
- AXIS Q7406 - Pan Tilt Zoom 24
- Advanced 24
- PTZ control queue 24
- PTZ controls 25
- PTZ control modes 26
- Control panel 26
- System Options 27
- AXIS Q7406 - System Options 28
- The authentication process 28
- Certificates 28
- Date & Time 29
- Advanced TCP/IP Settings 30
- Ports & Devices 33
- LED Settings 33
- Maintenance 33
- Control button 35
- Power Indicator 35
- Reset button 35
- Status Indicator 35
- Unit connectors 36
- AXIS Q7406 - Unit connectors 37
- AXIS Q7406 37
- Troubleshooting 39
- AXIS Q7406 - Troubleshooting 40
- Axis Support 40
- Technical Specifications 43
- Optimizing your system 44
- Glossary 45
- AXIS Q7406 - Glossary 46
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